📄️ Manage Topics
Topics are key themes, or subjects that emerge from the customer feedback data, such as product quality, customer service, or pricing. (For example, Topics for fans could be 'Noise', 'Speed', 'Installation', 'Design', etc.). By grouping related feedback into specific topics, you can identify patterns, trends, and areas of improvement.
📄️ Topics Report
The Topics Table provides a breakdown of customer sentiment (Positive, Negative, Neutral, Questions, Suggestions) categorized by various topics (specific things customers talk about in their feedback). This helps you understand what aspects of your product or service are most appealing to your customers and where there might be areas for improvement.
📄️ How to fix Topic-Sentiment Misclassifications
Sometimes, the AI may incorrectly classify aspects of feedback. This guide explains how to manually edit and correct any misclassifications.