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Compare

This feature enables you to compare and contrast trends and insights.You can conduct side-by-side comparisons of up to 10 products, entities, or data sources across various brands, marketplaces, and geographical locations.

  • Click on “Compare” on the side panel.
  • Click on “Select Entity” to select the product from the search model.

select-entity

To add more products click on “select product”. You can add up to 10 products.

add-entity

Comparison Metrics​

Records​

Represents the total number of reviews associated with each product.

CSAT Rating​

Measures customer satisfaction with a product or service based on their recent experiences. For more details, go to Customer Satisfaction Score (CSAT)

Marketplace Star Rating​

Rating of the product on the retailer. For an individual product, this will be the exact rating that you see on the retailer / marketplace. For a group or brand, this metric will be an average of the ratings of the individual products in that group.

Records Trend​

The graph compares the volume of reviews over time for multiple products, allowing you to identify trends in customer engagement. The X-axis represents time in years, and the Y-axis represents the total number of reviews.

records-trend

CSAT Trend​

The graph provides a visual comparison of CSAT ratings among various products over time. The X-axis denotes years, while the Y-axis represents CSAT ratings.

csat-trend

Star Rating Trend​

The graph visually compares the star ratings of multiple products over time, showing how ratings have changed over the years. The X-axis represents time in years, while the Y-axis depicts the star rating scale.

star-rating-trend

Topic Volume​

The graph allows you to compare how often specific topics are mentioned in reviews for different products. X-axis represents these topics and Y-axis represents the number of records mentioning these topics.

topic-volume

 Here you can also view comparisons topic by topic.

  • Mentions: Total number of records that mention the topic.
  • CSAT: CSAT (Customer Satisfaction Score or Rating) rating for the topic.
  • Avg. Rating: Mathematical average of all the ratings that have associated reviews. 
  • Impact Score: Measures how a topic affects the Average Star Rating of a product. It shows the positive or negative impact (in stars) of each topic on the rating.
  • Bar Graph: Shows the breakdown of positive and negative sentiment in percentage.

topic-by-topic