Currents AI

Unlock the power of Text & Sentiment Analysis to tap into your customers' voice. Traditional methods grapple with manual tagging and linguistic limitations. In contrast, advanced Large Language Models (LLMs) offer a rich, nuanced comprehension of language across diverse verticals and concepts. Dive into this guide to explore the evolution, advantages, and future trajectory of sentiment analysis in the Zendesk platform.

Zendesk Sentiment Analysis: How to Listen, Analyze and Act on Your Customer's Voice

Understanding and measuring customer satisfaction is critical for success in today's competitive business landscape. One widely-used metric for gauging satisfaction and loyalty is the Net Promoter Score (NPS). In this blog, we'll delve into what NPS scores are, how to calculate NPS scores, and strategies to improve them. We'll also explore the role of sentiment analysis in understanding customer feedback. So, let's dive in and unlock the true potential of NPS scores.

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