Privacy & Cookie Policy

Last Revision: June 2024
FreeText AI Pte. Ltd. ("us", "we", or "our") operates the website (the "Site" or the "Service"), a company registered in the Republic of Singapore with registration number 201818719N and registered office at 68 Circular Road, #02-01, Singapore (049422). We are the data controller of your personal data.

We respect the privacy of anyone and everyone who uses the FreeText AI Site and/or Service. This Privacy & Cookie Policy (this Policy) informs you of our policies with regards to the data we collect about you, how you use the site (the Site) or FreeText AI service (the Service), how we store and use that data and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Terms used in this Privacy Policy will have the same meaning as in our Terms and Conditions, available at, unless otherwise defined in this Privacy Policy.

If you have shared your data with a FreeText AI client, and that FreeText AI client has shared your data with us, you should contact the FreeText AI client to review their privacy policy, and note that the provisions of paragraphs 2, 5, 6, 7, 8, 9 and 10 shall apply to the use of your personal data. In such and similar circumstances, we are the processor of your personal data and the FreeText AI client is the data controller.

Please read this Policy carefully as it affects your legal rights and obligations. If you have any questions, you can contact us here.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

When you register to use our Site and/or Service, we may ask you to provide us with certain personally identifiable information that can then be used to identify or contact you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and Last Name
  • Other identity information

If your employer has registered with us instead of you, you may still register to use the Site and/or Services, and you also must provide us with your personally identifiable information such as name and email address. Once you have successfully registered, you will be provided with a password to access your account. You agree to keep confidential and not disclose to any other individual or individuals the username and password related to your FreeText AI account.

When you contact us via post or email or chat or through our contact form on our Site or telephone, we may maintain a record of the correspondence and/or record of the telephone call we have with you.

All personal data that you provide must be complete, true and accurate. You must not register under anyone else's name. If you provide us with false or inaccurate data, and we identify or suspect fraud, we will record and/or report this. In addition, we may search for information on you as part of our due diligence process to ensure we comply with anti-money laundering laws and legislation.

By submitting your personal information, you consent to the collection, use and transfer of your information in accordance with the terms of this Policy.

If you are 18 years old or younger you may not register on the Site. If we become aware that you are 18 years old or younger, we will block your account and delete your personal information from our records. By registering on the Site, you are stating that you are 19 years old or older.

We do not store any of your financial information including credit card and billing information. Your financial information and transactions are processed by secure, reliable, third party services.

Usage and Tracking Data

When you use our Site, we, or third parties on our behalf, automatically collect and store data and information on how the Site is accessed and used. This includes data and information about your device and your activities. This information could include, but is not limited to

(a) your computer’s Internet Protocol address (IP address);

(b) your computer or other device's unique ID number;

(c) technical information about your device such as type of device, web browser, browser version or operating system;

(d) your settings and preferences such as language and time zone;

(e) statistical data about your browsing patterns and actions such as pages of the Site visited, data and time of your visit, time spent on those pages;

(f) any other diagnostic data

We collect the above information using cookies as specified in paragraph 5 below. The information we collect is used on an anonymous basis to improve our Site and the Services, and for research and analytical purposes including to produce statistics and analysis of the types of people who access our Site.

2. Use of your Personal Data

By registering on the Site, you agree that we may lawfully store and process your personal data to perform our contractual obligations to you, including where you have a subscription to the Services.

We may also use your personal data for our legitimate interests, including but not limited to -

(a) providing and maintaining the Service;

(b) notifying you about changes to our Service and other products and services we provide;

(c) maintaining contact with you for your feedback and views on the Site;

(d) providing customer support and care;

(e) account management activities including account verification;

(f) regulatory and legal purposes;

(g) audit purposes;

(h) monitoring the usage of the Site and/or Service;

(i) detecting, preventing and addressing technical issues related to the Site and/or Service and;

(j) contacting you regarding the changes to this Policy and/or our service agreement;

3. Transfer Of Data

Some or all of your information, including Personal Data, may be stored or transferred to computers and servers located outside of your state, province, country or other governmental jurisdiction, for any reason, including if our email servers are located in a different country or if any of our service providers are based in a different country.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

FreeText AI Pte. Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

4. Disclosure of your Personal Data

FreeText AI Pte. Ltd. may disclose your Personal Data in the good faith belief that such action is necessary to:

(a) We may share your Personal Data with any third party agents, service providers and sub-contractors that we may appoint from time to time to perform functions on our behalf and in accordance with our instructions, including accountants, auditors, lawyers, payment providers and IT service providers.

(b) Under certain circumstances we may have to disclose your Personal Data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety or to enforce our service agreement.

(c) We may also share your Personal Data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

(d) We may also share your Personal Data to comply with any legal obligations, to protect the personal safety of users of the Service or public, to protect and defend the property or rights of FreeText AI, to protect against legal liability and to prevent or investigate possible wrong doings in connection with the Service.

5. Cookies

(a) We use cookies and other similar technologies to track activity on our Site and/or Service and hold certain information.

(b) Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

(c) We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our Site. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

(d) Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

(e) We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies we set by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

(f) You can also visit for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

(g) However, note that if you reject the use of cookies or manualy delete the cookies, while you will still be able to visit our Site, some of the functionality may not work correctly.

6. Security

(a) We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

(b) All information you provide to us is stored on secure servers and infrastructure provided by leading cloud companies like Google and Amazon.

(c) Where we have given, or you have chosen a secure password, and you are responsible for keeping this password confidential.

(d) However, you also acknowledge that no system can be completely secure. Therefore, although we take necessary steps to secure your personal data, we cannot entirely ensure that your personal data will always remain completely secure.

7. Accessing and Updating – Your rights

(a) You have the right to obtain a copy of your personal data that we hold for you, and to require us to correct any errors in the personal data if it is incomplete or inaccurate. You also have the right to, at any time, require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, you can contact us here.

(b) We reserve the right to charge an administrative fee if your request is manifestly excessive or unfounded in any way.

(c) If you have any concerns or complaints with respect to this Policy or otherwise with respect to our processing of your personal data, please let us know, by writing to us here.

(d) Our Site may contain links to other sites of interest or to payment gateways such as Stripe or Paypal. If and once you use these links to leave our Site, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the privacy and protection of any information that you might provide during your visit to such sites and such sites are not governed by this Policy. You should exercise caution and go through the privacy policy applicable to the site in question.

8. Retention

(a) We will retain your personal data for as long as you remain a customer of the Service and for 6 months after you cease to be a customer for audit purposes and to respond to any queries you may have about your account, data or usage, except where we are required to retain your personal data for taxation or accounting purposes, for a longer duration.

(b) We shall retain your email address until you opt out of receiving communications via email by contacting us or clicking "unsubscribe" from the marketing email.

(c) If you contacted us with a question or comment, we shall retain your personal data following such contact to respond to any further queries you might have.

(d) If we have received your personal data from a FreeText AI client, we shall retain that personal data in accordance with the instructions we receive from the FreeText AI client.

9. General

(a) If any provision of this Policy is held by a court of competent jurisdiction to be unenforceable or invalid, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

(b) This Policy shall be governed by and construed in accordance with the law of Republic of Singapore, and you agree to submit to the exclusive jurisdiction of the Singapore Courts.

10. Changes to this Policy

This Privacy Policy may be updated from time to time. Any changes to this Policy will be published here on this page. and, when appropriate, a prominent notice will be displayed on the Site and/or an e-mail notification will be sent out, prior to the change becoming effective. The “last updated date” at the top of the page will be updated.

Please ensure that you review this Privacy Policy periodically to stay up-to-date with any such changes. Such changes to the Privacy Policy are effective when they are posted on this page. By accessing the Site or using the Service, You agree to be bound by the latest version of this Policy.

Contact Us
If you have any questions about this Privacy Policy, please get in touch with your questions via the contact page on our website.


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FreeText AI Pte. Ltd.
68 Circular Road
#02-01 Singapore (049422)


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