Zendesk Sentiment Analysis
using cutting-edge AI
Zendesk Sentiment Analysis
using cutting-edge AI
Automatically tag Zendesk tickets or chats with topics, sentiment, emotion and criticality, using ChatGPT & LLMs.
7 DAY FREE TRIAL
|
NO CREDIT CARD REQUIRED
TRUSTED BY THE BEST
How it works
Get Started just with Three Simple Steps!
Connect Zendesk
Authorize Freetext AI to read Zendesk tickets & chats
Let AI do it's magic
Our Custom fine-tuned LLMs will automatically tag tickets
Insights & Reports
Gain insight into customer pain-points within minutes
Automatic Ticket Tagging
No developement, No custom training, No knowledge transfer necessary. Say goodbye to manual tagging. Let state-of-the-art Large Language Models (LLMs) do all the work!
99% tagging accuracy
50+ languages support
50x cheaper
10x faster
Real Time Trends & Insights
Discover emerging themes, anomalies before they affect many customers and alert your agents.
Leverage intuitive reports to answer questions and monitor the impact of initiatives.
Generate beautiful presentations automatically!
TRANSPARENT AI
Understand Everything & Why
Identify most mentioned or critical complaints that impact metrics.Track business critical themes over time.
Topics:
High-level business Themes and actionable Topics
Sentiment:
Positive, Neutral, Negative, Questions & Suggestions
Emotion:
Sadness, Happiness, Fear, Anger, Surprise & Disgust
Criticality:
Low, Normal, High, Severe.
All conversations. Single Destination.
From tickets to social media to online reviews - and everywhere in between.
Enterprise
Grade Security
Gold standard security & privacy practices in place to protect your data.
Frequently Asked Questions
What is FreeText AI?
How does FreeText AI integrate with Zendesk?
What is Zendesk Sentiment Analysis?
What kind of Zendesk ticket insights does FreeText AI provide?
Does the integration require any setup or customization?
How do I view the insights on my Zendesk data?
Is my Zendesk data secure on FreeText AI?
Can I use the FreeText AI insights to auto-route tickets or trigger workflows in Zendesk?
What languages does FreeText AI support for Zendesk analysis?
What is the pricing for the FreeText Zendesk integration?
Ready to say goodbye to
manual tagging?
7-day free trial. No credit card required.