Artificial Intelligence forcustomer obsession

Convert reviews, chats, surveys, emails, support tickets and other textual customer feedback from multiple sources into actionable insights and trends.

Inbox user interface

Customer Feedback Analytics

FreeText AI turns text into actionable insights and trends

Multiple Source Support

No More Silos
Instead of silos, it’s all part of one centralized data warehouse.

Connect and analyze different types of customer feedback sources in a few clicks, without any development overheads.
Customer profile user interface

Custom Report Generation

Uncover Hidden Insights
Discover large themes that impact customer experience and drill down for data driven actionable insights on root causes with our dynamic analytics engine.

Spend less time trying to generate reports, and more time listening to your customers.
Customer profile user interface

Transparent AI

AI-Driven Feedback Analysis
Founded by ex-Googlers, leveraging years of experience in natural language processing and neural networks, FreeText AI automatically categorizes the feedback into fine grained categories cut by sentiment.

Explanations given by FreeText AI will help you internalize the feedback, and commit to the actions required to grow your business.
Customer profile user interface

Everything you need

Make Customer Feedback Actionable
Key insights from review, chat & survey data availble in one place - to help you make better decisions.
Enterprise Grade Security
Data stored securely with the highest grade of security.
Multi-Language Support
Analyze feedback across markets and languages.
Custom Source Connectors
If we do not yet have a connector for your source, we will build one.
Intelligent Search
Intelligent Search to help navigate through feedback.
Category Insights
Discover interesting trends and keep an eye on competition.
Internet Knowledge Base
Leverage deep vertical specific knowledge base encriched from internet data.

Ready to dive in?Schedule a demo now.