GDPR
This page does not serve as legal advice. Please determine together with your legal advisor how GDPR applies to your business.
FreeText AI, aligning with the GDPR's stringent privacy controls, commits to safeguarding your data and ensuring compliance with GDPR requirements.
What is GDPR?
The General Data Protection Regulation (GDPR) is a regulation in the European Union (EU) concerning data protection and privacy for all individuals within the EU and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas.
Does it affect you?
If your business is based in the European Union (EU), or you process the personal data of individuals in the EU, the General Data Protection Regulation (GDPR) affects you.
Is FreeText AI GDPR Compliant?
FreeText AI, as a responsible entity dealing with data, complies with GDPR regulations. Our compliance is reflective of our commitment to data privacy and security.
Measures We Have Taken:
Our privacy policy provides detailed information about the types of data we collect, how long it is retained, and how it is transferred. It also outlines the rights of individuals regarding their personal data. All data processed by FreeText AI, including customer feedback and analytics, is encrypted in transit and at rest. FreeText AI servers and data storage are securely located within GDPR-compliant regions to ensure data sovereignty. Data Accessibility: As a user of FreeText AI, you maintain full control over the data you collect, store, and manage. We offer a Data Processing Agreement (DPA) that outlines how we process data on your behalf. For a copy of the DPA, contact us at info@freetextai.com.
Data Responsibility:
As a user of FreeText AI, you are the data controller of the information you gather using our platform. FreeText AI acts as a data processor, storing and managing information on behalf of our users. Users have the ability to export or delete data as required. We adhere to all deletion requests, ensuring that erased data is permanently removed from our backups within a specified timeframe.
Usage of Personal Data:
In the relationship between FreeText AI and our customers, we act as a data controller for the personal information provided to us (e.g., registration information). FreeText AI does not sell personal data to third parties nor use it for marketing or advertising purposes without consent. Information may be shared with service providers who assist in our operations, under the condition that they comply with GDPR requirements.
Our Subprocessors:
The subprocessors used by FreeText AI are selected for their commitment to GDPR compliance and data security. These may include cloud hosting services, analytics tools, and other operational software. Specific details about our subprocessors, their location, and their role in our data processing activities can be provided upon request.
| Software | Use | Location | GDPR Compliance |
|---|---|---|---|
| Sendgrid | 🇺🇸 | Read more | |
| Google Cloud | Hosting | 🇧🇪 | Read more |
| Stripe | Payments | 🇺🇸 | Read more |
| Mixpanel | Analytics (not used to track Tally forms) | 🇺🇸 | Read more |
| Cloudflare R2 | Hosting file uploads and form images | 🇪🇺 | Read more |
This document reflects FreeText AI’s dedication to GDPR compliance and the measures we have implemented to ensure the security and privacy of data processed through our platform. For further inquiries or specific details regarding our data protection practices, please contact our data protection officer at dpo@freetextai.com.
GDPR Compliant Customer Insight Solutions
- Advanced Analytics: FreeText AI offers solutions compliant with GDPR, ensuring that your data processing activities adhere to the highest data privacy and security standards.
Data Protection and Control
- Data Processor Role: As a provider of AI-driven customer feedback analysis, FreeText AI ensures complete control over your data. We act as a data processor, maintaining the confidentiality and integrity of your data.
GDPR Data Subject Requests
- Streamlined Processes: FreeText AI simplifies handling access and deletion requests with APIs and tools within our platform for quick, accurate, and compliant responses.
International Data Transfers and European Data Residency
- Secure Data Transfers: We use standard contractual clauses and additional security measures for GDPR-compliant international data transfers.
- European Data Residency Program: Our program allows for processing and storage of personal data entirely within EU-based data centers.
Compliance Support and Data Processing Agreement
- GDPR Compliance Assistance: FreeText AI aids clients in meeting GDPR obligations, providing an Article 28 compliant Data Processing Addendum.
Built for Privacy and Security
- Consent Management: GDPR-compliant consent management, allowing opt-in and opt-out functionalities.
- Customizable Data Collection: Flexible data collection features for GDPR-aligned data collection.
- Strong Data Encryption: Robust encryption for data in transit and at rest.
FreeText AI’s privacy and security team is dedicated to assisting you in maintaining GDPR compliance. For inquiries or assistance, please contact us at compliance@freetextai.com.
FreeText AI’s commitment to GDPR compliance ensures the highest standards of data privacy and security, enabling clients to confidently use our services in compliance with GDPR regulations.